Lead Business Systems Analyst - CQA and Customer Care Team

Facility

Lak Information Systems Airside - East B048E

State

Florida

Frequency of Pay

Monthly

Minimum Base Pay

9,215

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

 

Address

3505 Aviation Drive

Potential Annual Pay with Bonus

119,795- 179,660

City

Lakeland

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Maximum Base Pay

13,820

Required Qualifications

• Bachelor’s degree in computer science, Business, or a related analytical field or equivalent experience.
• 7+ years of experience in business systems analysis including identifying business processes and supporting process improvements.
• 7+ years of experience analyzing problems and translating into solutions.
• 7+ years of experience planning, organizing, and managing all activities associated with delivering solutions in a distributed environment.
• 3+ years of experience working with enterprise database management systems (e.g., SQL server).
• Working knowledge of the Software Development Lifecycle (SDLC) with the ability to work within the defined roles and responsibilities.
• Provide on-call after-hours support for assigned systems and components.
• Must have excellent written and verbal communication skills, strong attention to detail.

Preferred Qualifications

 

• Experience managing 3rd party vendor relationships.
• Knowledge of infrastructure and systems concepts.
• Experience working as a Scrum Master within an Agile Scrum framework and its application in product development and delivery.
• Experience utilizing Agile project management and code management tools (e.g., Azure DevOps or Jira)
• Positive and organized approach to work is essential.
• Strong customer service and interpersonal skills.
• Willing to work as an effective member of a team but capable of working independently to solve complex problems.
• Excellent decision-making and analytical abilities.
• Ability to work closely with management when required as well as the ability to work independently.
• Proven ability to interact effectively with all levels of personnel.

Zip Code

33811