Field Service Engineer

The Field Service Engineer provides highly skilled consulting and hands-on diagnostics to Subaru dealer service personnel for the Servco Auto Customer Service department. Duties include administering Subaru business processes for difficult to repair vehicles (Fix it Right the First Time), improving customer satisfaction and increasing the ownership experience, reducing and preventing unnecessary buy backs, and assisting with Quality Monitoring Reports and preparing Technical Reports for the manufacturer.

Responsibilities:

• Attends all required technical training for Subaru products
• Provide support to dealers on all escalated Technical Assistance (TAS) cases
• Provide accurate judgement on repair or replacement which will help dealers avoid “Lemon Law” cases
• Maintain professional and positive relationships with manufacturer and dealers to resolve technical issues
• Complete technical reporting accurately and on a timely basis
• Maintain and organize all technical information in an efficient and effective format
• Provide necessary training and coaching to dealers to improve Quality Monitoring Reports
• Implement improved methods to disseminate technical information to dealers in an efficient and effective way via the internet, tech council meetings, etc.

Requirements:

• Associate degree in Auto Technology or equivalent work experience
• Five years of dealership Master Auto Technician work experience
• Automotive distributor field operations and/or automotive dealership management work experience in parts and/or service preferred
• Advanced automotive diagnostic skills
• Understanding of effective training methods
• Proficient with Microsoft Office
• Typing 20 wpm
• Strong verbal and written communication skills
• Good presentation and communication skills
• Valid Driver’s License and good driving record
• Master Technician ASE Certification
• State Mechanic’s License
• Manufacturer Automotive Technical Training Certification preferred
• Must be a team player and relationship builder
• Strong analytical and problem-solving skills and a life-long learner
• Must be methodical, organized and be able to multi-task

About Servco:

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $61,500.00 - $93,500.00 per year