Salesforce Administrator

Tremco is not sponsoring/transferring Visas at this time. No agencies or direct contact please.

This position Junior level position in a $60 to 70K range and is remote in the US, EST or CST time zones only

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. 

GENERAL PURPOSE OF THE JOB: 

The JR Salesforce Administrator is responsible for supporting the Salesforce platform (CRM, CPQ, and Commerce) and its integrated systems (PIM, ERP, etc.) including managing and assisting users, training, governing data, identifying enhancement opportunities, and overall system support.  They ensure effective utilization of these platforms and collaborate with the organization to ensure the optimal user experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provides user support and acts as an administrator for the online store and general system including managing access, resetting passwords, providing guidance, investigating and resolving issues, and routing to the correct department.
• Ensures Online Store content is displayed properly and updated regularly via the Enterprise resource planning (ERP) system, Product Information Management (PIM) system, and Content Management System (CMS).
• Supports the administration of the Product Information Management (PIM) system including managing extensions, assisting users, resolving issues, and extracting information.
• Accountable for training users. Ensures training database is current, creates training videos and scripts, conducts live training sessions, and recommends and executes opportunities to enhance the training program.
• Coordinates and performs thorough testing of all new and revised system features, functions, and reports. Documents findings, provides feedback, and offers solutions.
• Assists with maintaining system governance and data integrity.  This includes support with data auditing, addressing & correcting duplications, inaccurate or incomplete records with users (naming conventions, etc), purging of old records/reports/dashboards, transitioning user/record management, and adhering with processes to maintain clean data. 
• Documents user challenges, feedback, and requests for improvements. Creates, manages, and collaborates on development tickets related to issues and enhancements.
• Plans and executes system communications to users including new users being brought into the system, new functionality being released, training sessions, opportunities for re-training, etc.
• Documents and tracks system stability and health. Creates reports as requested. Maintains KPIs and presents to division on a regular basis.
• Assists others within the Digital Strategy department, as needed.

EDUCATION REQUIREMENT: 

• Associates degree or equivalent from two-year college or technical school
• Background in Business Administration, IT/Computer Science, or related field

EXPERIENCE REQUIREMENT: 

• Two to four years related experience and/or training 
• Experience with interconnected platforms, site content management, and/or website maintenance. 
• Technical knowledge of Salesforce (CRM, CPQ, and Commerce), SAP, and/or PIM (InRiver preferred).
• Experience interacting with and presenting to large groups. Ability to communicate clearly and concisely across different levels within and outside of the organization. Can effectively extract ideas and knowledge, document feedback, and understand and communicate key-takeaways/next steps.
• Experience with extracting, transforming, and interpreting large datasets. Proficiency in SQL preferred.
• Knowledge of the construction business a plus.

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Salesforce Accreditations:
  • Salesforce Certified Administrator (preferred)
  • Salesforce Certified Advanced Administrator (preferred)
  • Salesforce Certified Business Analyst (preferred)

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS: 

• Qualities include being detail oriented, highly proficient with technology, a quick learner, a strong communicator, and a self-starter/self-manager.
• Ability to excel in a remote work environment.
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