Onboarding Program Manager

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

Role Overview 

The Onboarding Program Manager drives the delivery and continuous improvement of the company’s onboarding program. This role collaborates with cross-functional teams to ensure a seamless onboarding experience for new associates, focusing on operational program development, support, execution, and stakeholder communication. 

Key Responsibilities 

• Create and implement onboarding processes that facilitate a smooth transition into company culture and workflows for new associates 

• Manage multiple concurrent onboarding projects, balancing timelines, deliverables, and stakeholder communication 

• Lead discovery and requirements gathering sessions with stakeholders to define onboarding scope, success criteria, and timelines 

• Develop and manage project plans, milestones, and risk/issue logs to ensure on-time and high-quality delivery 

• Lead change management efforts by proactively communicating updates to policies, programs, and processes; ensure all changes are documented, stakeholders are trained, and feedback is implemented 

• Collaborate with cross-functional teams to align onboarding goals with business performance objectives and create a seamless experience for new associates 

• Serve as operational support by facilitating communication, resolving onboarding issues, and identifying operational gaps in partnership with internal teams and Subject Matter Experts to ensure processes reflect current policies 

• Gather feedback from new associates and collaborate with internal partners to administer onboarding surveys, using insights to drive continuous improvement 

• Reconcile onboarding rosters, ensuring accurate tracking and communication of new associate information to relevant stakeholders 

• Document and standardize best practices across business units, maintain onboarding site resources, and ensure flexibility for local needs 

• Support the content and facilitation of the Day 1 curriculum by collaborating with the Learning team to update courses 

• Oversee the coordination of new associate merchandise (swag), including sourcing, distribution, and process improvement 

• Oversee onboarding dashboards to visualize program health and impact 
   

Qualifications & Skills 

• Bachelor’s degree in human resources, business, or related field preferred 

• 3–5 years of experience in leading HR programs, onboarding, or employee experience 

• Strong proficiency in Excel and Power BI 

• Skilled in