Staff Site Reliability Engineer

Location: Onsite, Sunnyvale, California (5 days a week in the office)

Onwards Together!

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision:

Our Engineering team is driven by a culture that thrives on visionary leadership, autonomy, and ownership, creating a dynamic synergy that drives us forward in the ever-evolving landscape of cybersecurity. 

When you join our team, you become part of the leader in Zero Trust Segmentation. You'll work with a cutting-edge technology stack that spans operating systems, distributed applications, and immersive UI/visualization tools.  

We're shaping the future of cybersecurity. And together, we will continue to build world-class products—led by people with different perspectives, backgrounds, and a commitment to innovation in a time when the world faces its greatest cybersecurity threats in history. 

Your Impact: 

We are seeking a skilled and proactive Product SRE (Site Reliability Engineer) to join our team and take ownership of debugging, troubleshooting, and resolving production escalations in a complex SaaS environment. The ideal candidate will have a deep understanding of AWS and Azure cloud platforms, application performance, and operational excellence, with a passion for automation and continuous improvement.

1. Production Support:

• Investigate and resolve production incidents and escalations to ensure minimal downtime and impact to customers.

• Work closely with engineering and support teams to troubleshoot application and infrastructure issues.

2. Performance Monitoring and Optimization:

• Proactively monitor application health, performance, and reliability using modern observability tools.

• Analyze trends in system behavior and suggest performance improvements.

3. Automation and Tooling:

• Develop and maintain automation scripts and tools to improve operational efficiency and incident resolution.

• Create and enhance runbooks to streamline troubleshooting and reduce mean time to resolution (MTTR).

4. Root Cause Analysis (RCA):

• Conduct thorough post-incident reviews to identify root causes and implement preventive measures.

• Drive a culture of continuous improvement by documenting lessons learned and improving system designs.

5. Cross-Functional Collaboration:

• Partner with software engineers, QA, and product teams to improve application stability and user experience.

• Act as a bridge between development and operations, ensuring smooth and reliable service delivery.

Your Toolkit:

• Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience

• 8+ years of relevant SRE experience.

• Cloud Expertise:
  • Strong hands-on experience with AWS and Azure
  • Familiarity with Kubernetes and containerized environments.
  • Knowledge of networking concepts, such as DNS, load balancing, and firewalls.

• Troubleshooting Skills:
• Proficient in diagnosing and resolving complex issues in SaaS environments, including performance bottlenecks and application errors.
• Programming and Scripting: