Administrative Support Staff - THRIVE

THRIVE Front Desk Receptionist

Department: Behavioral Health

Location: AR2

Reports to: Manager

Status: Full-time

FLSA: Non-Exempt
Pay Range: $21.00-$26.75/hr

EEO-1: Technical

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.

Position Summary

The Front Desk Receptionist provides administrative and clerical support to a specific program/department. They are responsible for the overall operations of scheduling, screening, and tracking of client services.

Required Qualifications

• High School diploma or equivalent required. Associate's degree preferred.
• Experience in data entry, scheduling, or other administrative work required.
• Knowledge of proper phone and email etiquette.
• Must maintain accurate records with attention to detail, even under pressure of system changes or deadlines.
• Good verbal and written communication skills.
• Strong computer skills including Word, Excel, Outlook, and electronic health records.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• A current CPR and first aid certificate or willingness to be trained is required within the first (90) ninety days of employment.
• Adherence to infection control procedures, including but not limited to standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsibilities

• Greet patients arriving at the site.
• Answer and route phone calls.
• Complete screening questions for new patients.
• Schedule patient appointments.
• Complete confirmation calls for patient appointments.
• Input client data for record-keeping, reporting, and billing.
• Complete daily filing to ensure proper file maintenance.
• Additional duties as assigned.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of an office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Whi