General Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, life-sciences and mixed-use campuses. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. We currently have 2,688 units under management and an additional 13,302 units planned for development across multiple U.S. markets including market-rate, workforce, and affordable housing. Tishman Speyer provides an elevated level of service to ensure the best experience for the families that live in our communities.

Summary of the Position:

The Property Manager will report to the Deputy Regional Manager and be based in our Class A property at Rockefeller Center, New York. You will be responsible for ensuring smooth day-to-day operations for 45 Rockefeller Plaza, 50 Rockefeller Plaza and 1270 Avenue of the Americas, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Key Responsibilities:

Hospitality / Leadership:

• Lead the Property Management support and Maintenance teams to provide a best-in-class customer-focused experience throughout the property

• Maintain customer relationships including, hospitality, and traditional operations management

• Understand customer business needs and leverage our platform to solve their real estate challenges

• Review lease proposals and facilitate space tours for prospective customers

• Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere

• Drive overall amenity engagement

• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met

• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement

Operations:

• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners

• Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports

• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations

• Facilitate pre-built and landlord-built customer spaces

• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects

• Assist the Design & Construction team with building projects and customer communication

About You:

Qualifications:

• 6+ years of experience in a similar role within real estate or hotel industry

• Bachelor’s degree required (with a focus on hospitality or real estate preferred)

• Prior hospitality experience preferred

• Financial experience including costs, budgets, service contracts and arrears

• Proficient in Microsoft Office or equivalent

• Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success:

• Experience leading a multi-layered team

• Takes initiative and is a proactive leader always focused on continuous improvement

• Excellent interpersonal, verbal, and written communication skills

• Strong organizational and project management skills

• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset

• Eager to be a part of a fast-paced