Platform Growth Lead

About Us:

At Parafin, we’re on a mission to grow small businesses.

Small businesses are the backbone of our economy, but traditional banks often don’t have their backs. We build tech that makes it simple for small small businesses to access the financial tools they need through the platforms they already sell on. 

We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools  to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners. 

We’re a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more — all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities.

Join us in creating a future where every small business has the financial tools they need.

About the Position

We are looking for a Platform Growth Lead to grow and support our expanding roster of platform partners. You will lead onboarding for new platforms, support and influence existing platforms in their growth motions, drive adoption for new Parafin products, and create the right processes to efficiently scale your set of partnerships. You will directly grow embedded finance programs across a wide variety of B2B verticals and, in turn, contribute to the growth of the SMBs our partner platforms serve. This role will also work closely with internal product and engineering teams to capture and share partner feedback and recommend the right processes and product/feature improvements to unlock scale.

If you enjoy working on products that help SMBs grow, thrive in extremely cross-functional teams, and intuitively seek to create win-win-win solutions for partners/users/Parafin, come join us!

What You’ll Be Doing:

• Lead the post-sale onboarding, engagement, retention, and growth of our platform partners in collaboration with the Platform Partnerships and Integration Engineering teams.

• Drive expansion within accounts – identify new strategic opportunities to improve capital marketing, drive new product adoption, and unlock incremental user segments to help partners and Parafin grow.

• Measure and own overall account health including origination performance, risk optimization, product adoption, usage velocity, account renewals, and customer satisfaction.

• Recommend and create processes, internal tooling, and self-serve partner solutions to drive more resource-efficient onboarding and product expansion for platforms.  

• Consolidate and share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the partner experience.

• Engage with Product and Engineering teams to help inform product strategy based on a deep knowledge of your partners, their verticals, and their business and customer needs. 

What We’re Searching For:

• 5+ years experience in a customer success, business development, or partnerships role, preferably with experience working in enterprise and large strategic customer segments.

• Ability to manage partner relationships with large and complex organizations for a technical product. You’re able to naturally foster relationships and influence across technical, business, and executives/C-suite stakeholders.

• Proven track record of achieving revenue-based targets and goals by driving account expansion

• Skilled prioritization based on partner needs, scope of work, and business/customer impact. You are able to clearly prioritize a large number of competing initiatives and clearly communicate rationale for doing so.

• Sophisticated and keen business sense - you can quickly understand underlying drivers and strategy of our partners’ verticals and businesses.

• Extremely strong verbal and written communication skills - ability to consolidate and simplify communication around complex ideas, products, or commercial structures for a given audience.

• Relentless ability to navigate data and people to find answers and close the loop.

• Strong sense of partner and SMB empathy - we care deeply about our mission to grow small businesses

We Prefer If You Have:

• Proven ability to build business cases, revenue models, and data