Customer Relationship Management

Description

Position Details:

Job Title: Customer Relationship Management

Job Type: Full-time

Location: Remote, DC

Revised: 3/17/2025

Dynanet Corporation Overview: 

Dynanet is a small minority-owned business that has been providing IT services to Federal and State customers for more than 25 years. We were established in 1995 to deliver information technology engineering and management services to state and federal governments. Initially focused on IT infrastructure services, the company has expanded its services to include application services, cloud enablement, cybersecurity, automation, and management consulting. Dynanet is appraised on the CMMI ML3 DEV V2.0 rating, highlighting its focus on quality and process improvements. The company's growth and evolution have allowed it to align its expertise with the needs of the federal, state, and IT industries. 

Required Professional Skills:

• ITIL v4 or latest

Requirements

Dynanet Team Requirements and Expectations:

• Possess Strong written and verbal communication skills.
• Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Education/Experience Requirements:

• Experience in IT service management and customer relationship management

Certifications Required: 

• ITIL v4 or latest

Employee Benefits Overview:

• Industry Competitive Compensation
• Medical and Dental Insurance
• Paid Time Off/Holidays
• 401(k) Retirement Plans with Matching
• Remote Work
• Paid Training
• Employee Referral Program
• Employee Development Program