24762744 CSIS Crisis Management Lead for the Americas

Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity and reputation of Citi and its clients.

CSIS Crisis Management is responsible for designing and maintaining Citi’s all-threats Crisis Management framework and providing strategies for business to use to protect staff and manage a crisis event as well as comply with applicable laws and regulations. The crisis management framework covers the complete life‐cycle from Readiness to Response through to Recovery and Review and is activated during crisis events to provide initial assessment, notifications, escalation, facilitation and coordination of Citi resources to help resolve crisis situations. CSIS Crisis Management is looking for an experienced professional to join the global Crisis Management function and team.

This Crisis Management role is an individual contributor position reporting to the Global Crisis Management Execution Head. Role responsibilities include:

                Responsibilities:

• • Manage day-to-day functions in support of crisis management program activities, across multiple locations and jurisdictions in assigned geography and in support globally where Citi has a business presence/operations
  • Support and ensure Crisis Management Plans and other required components are maintained across assigned geography, in support of global CM Execution program and in accordance with Citi’s Crisis Management Framework
  • Oversee, maintain, and coordinate operational processes performed by crisis management Execution team, global support teams and partner stakeholder groups across Citi
  • Support the crisis management team and crisis commander during crisis events, to ensure Citi's Crisis Management Framework is executed.
  • Liaise with CSIS’s Intelligence and security functions, Enterprise Resiliency and business leaders as threats emerge
  • Ensure consistency of crisis responses, coordination and communication (including dissemination of critical decision-making information) through adherence to the CM framework
  • Create and participate in response plans and training exercises to improve organizational response to events and emerging threats
  • Review Post-Crisis actions and evaluate performance and processes to determine how well the Crisis Management Plan was executed and update the methodology and crisis process where possible
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. This role is an advanced position requiring proven experience in crisis management, including execution of a crisis management plan.

Qualifications:

• • Minimum of 10 years of experience, with demonstrable involvement in crisis management, preferably in the financial services sector
  • Industry recognized professional training/exercise certifications in Crisis Management and/or contingency planning would be an advantage
  • Ability to bring compassion and leadership to Crisis Management
  • Self-starter and resourceful individual, able to work effectively in a highly dynamic, complex, and stressful environment with the ability to brief executive leadership at any time
  • Experience in managing variable and complex projects simultaneously, ability to execute daily duties with minimal supervision, and able, while also being team-oriented
  • Have led and influenced people across an organization using sound judgment, successful execution of strategies; and with an understanding of how to operate effectively across diverse businesses/resources
  • Possess strong interpersonal skills and display an ability to communicate effectively with people at all levels in the organization
  • Effective strategic planning and execution abilities
  • Knowledge and experience with crisis management tools
  • Must be flexible and be able to work traditional and non-traditional work hours as so determined by an event or circumstances

Education:

• • Bachelor’s degree, Masters’ degree preferred or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

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