Regional Director - Ambulatory Services

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of Duke Health’s four hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

 

General Description of the Job Class

 

The Regional Director position is responsible for providing broad strategic and administrative direction for policies, procedures, services and programs of a multiple-site region within the DPC and PDC networks. The position supervises Health Center Administrators and participates in the analysis, planning and strategy formulation of practice and of network-wide goals.

 

Duties and Responsibilities of this Level

 

• Provide administrative oversight to Health Center Administrators in areas such as clinical quality, customer service, human capital management, culture and engagement, information systems, process management and lean management principles, finances and general clinic operations.
• Exercise leadership and management responsibility over all functions within this management portfolio ensuring efficient services that are designed to meet the needs of patients, physicians, the public, and staff.
• Participate, with other senior ambulatory personnel, in the analysis, planning and strategy formulation of ambulatory entity goals and the implementation of plans and programs; analyze practice operations and needs to determine potential enhancements or improvements to procedures and activities.
• Maintain liaison with all levels of Duke administration, physicians, PRMO, DHTS, Marketing, outside organizations, etc. to coordinate the business of assigned region, accomplish directives and facilitate the resolution of problems.
• Work with leadership teams throughout the health system, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
• Develop and foster effective collaboration between other Health System departments to ensure an integrated approach to providing services, and fulfilling our operational goals and objectives.
• Direct the compilation of and/or prepare operational or financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Assure achievement of balanced scorecard targets.
• Determine departmental fiscal requirements and approve budgetary recommendations for assigned practices; monitor and verify reconciliation of expenditure of budgeted funds.
• Establish major schedules, task assignments and allocation of manpower, space and equipment to ensure conformance with commitments for assigned ambulatory clinics/practices.
• May direct the strategic assessment of marketplace needs, the competitive environment, cost management, and customer-focused programs and services. Develop new business strategies to enhance market share and improve overall performance.
• May be responsible for managing physician contracts as they pertain to compensation, benefits, termination, schedules and liability/malpractice coverage (for outside activities).
• Direct various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
• Perform other related duties incidental to the work described herein.

 

Required Qualifications at this Level

Education

 

Work requires organizational, analytical and communication skills acquired through the completion of a bachelor's degree program in a business or healthcare-related field.

• A clinical degree (e.g., RN, PA, NP) is strongly preferred.
• A master's degree in a business or healthcare-related field is strongly preferred.

 

Experience

 

A minimum of seven years of clinic/practice management or other related healthcare administration experience is required. An ideal canddiate will have:

• A clinical background with direct aptient care expereince (e.g., RN, PA, NP), preferably combined w