Assistant Wellness Manager/Lead Massage Therapist

Job Title: Assistant Wellness Manager/Lead Massage Therapist

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The Assistant Wellness Manager is responsible for overseeing the daily operations of the fitness center, spa treatment rooms, salon, and retail areas. This role works closely with property leadership to ensure operational excellence, maintain Forbes Five-Star standards, and drive revenue through strategic programming, marketing, and exceptional guest service. In addition to management duties, the Assistant Wellness Manager will also provide guest services in their licensed modality (massage therapy, esthetics, cosmetology, or nails). Bilingual fluency in English and Spanish is preferred.

Key Responsibilities:

Operational Management & Standards

• Ensure the Arch Amenities Group and Spa Experience by maintaining brand, service, and Forbes Five-Star standards.
• Oversee the integration of spa, salon, and fitness facilities into the property's overall operations.
• Maintain accurate and current facility operating procedures, policies, and standards.
• Liaise with the property's General Manager and Director of Engineering to ensure the facility is safe, secure, and well-maintained.
• Ensure compliance with all state licensing, health, and safety regulations.

Financial & Administrative Oversight

• Assist in establishing and meeting annual budgets, revenue goals, and financial targets.
• Manage payroll, scheduling, and staffing within budgetary guidelines.
• Prepare and submit required reports, including monthly variance reports, KPIs, client summaries, and retail sales reports.
• Implement and manage inventory control systems for products, equipment, and supplies.

Guest Experience & Service Quality

• Personally deliver spa treatments in accordance with current certifications and licensure.
• Provide expert product and service recommendations to guests.
• Ensure all staff maintain exceptional guest service standards and respond promptly to guest feedback.
• Maintain treatment areas and workstations to meet cleanliness and safety protocols.

Staff Leadership & Development

• Recruit, hire, train, and retain a team of service providers and wellness professionals.
• Conduct regular staff meetings and training sessions on service, product knowledge, and sales techniques.
• Establish and track service and retail sales goals for staff.
• Conduct performance evaluations, coaching, and disciplinary actions when necessary.
• Maintain appropriate supervisory coverage through a Manager on Duty (MOD) program.

Marketing & Programming

• Create and implement marketing initiatives, promotions, and seasonal programming for wellness, fitness, and spa services.
• Represent Arch Amenities Group and the property at internal and external events.
• Monitor competitive market trends and adjust offerings accordingly.

Facilities & Maintenance