Senior Manager, Digital Customer Journey Data Science

The Opportunity

Adobe is hiring a Senior Manager, Digital Customer Journey Data Science who will lead a team dedicated to the end-to-end customer journey. This role highlights acquisition and gross new ARR growth. This role will drive insights and decision-making throughout the entire funnel—from traffic, conversion, trials, and purchase to product usage, retention, migrations, and long-term customer value.

This is a strategic people leadership role at the intersection of data science, business strategy, and go-to-market execution. You will lead all aspects of a group of data scientists while partnering closely with Finance, Marketing, GTM, Sales, Product, and Strategy leaders to identify growth opportunities, improve customer experiences, and influence business outcomes.

What You’ll Do

• Lead, mentor, and develop a high-performing team of data scientists and senior data scientists.
• Drive insights across the full customer journey, with a strong focus on acquisition, conversion, trials, and gross new ARR.
• Identify key drivers of customer behavior across traffic, purchase, usage, retention, and migrations.
• Lead the team’s run-the-business cadence, delivering weekly performance insights, a clear and aligned narrative on drivers of performance, and actionable recommendations on risks, opportunities, and growth unlocks.
• Partner with Marketing, Finance, GTM, Sales, and Product to build strategy, prioritize opportunities, and inform investment decisions.
• Lead measurement and experimentation efforts, including funnel analysis, A/B testing, and impact assessment.
• Define and track key business metrics, diagnose performance drivers, and provide clear recommendations to senior leaders.
• Improve analytical rigor, business storytelling, and the use of advanced analytics to scale decision-making.

What You’ll Need to Succeed

• 10+ years of experience in analytics, data science, or a related quantitative field, with 4+ years of people management experience.
• Proven success leading and developing teams of data scientists in a fast-paced business environment.
• Strong understanding of digital acquisition, lifecycle management, retention, and subscription or product-led growth models.
• Demonstrated ability to connect customer behavior and funnel metrics to business outcomes such as conversion, retention, and ARR growth.
• Experience driving business performance rhythms, including recurring performance reviews, executive updates, and insight generation that informs near-term actions and longer-term strategy.
• Strong cross-functional leadership skills and experience influencing senior collaborators across Finance, Marketing, Product, GTM, and Sales.
• Solid foundation in analytics and data science methods, including experimentation, forecasting, segmentation, and predictive modeling.
• Proficiency in SQL and Python or R, along with experience using visualization tools such as Tableau or Power BI.
• Excellent communication skills, executive presence, and the ability to translate complex analysis into clear business recommendations.
• Bachelor’s degree in a quantitative field required; advanced degree preferred.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive