Backroom Manager

Additional Considerations (if any):

-

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
 

Job Description:

Job Title: Backroom Manager

Department: Grocery

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Works with company’s subsidiaries to receive product.
• Ensures receipts and takes to accounting in a timely manner.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
• Unloads products from truck and ensures placement in a non-intrusive area.
• Uses forklifts to unload trucks and place in backroom.
• Delivers items to the appropriate department.
• Checks invoices for accuracy and signs vendor paper work.
• Receives all vendor orders.
• Protects cold food chain and integrity of product.
• Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory).
• Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner.
• Maintains area for sale items to ensure convenience for the management team (displays, etc.)
• Maintains a clean and orderly backroom.
• Ensures cardboard and trash areas are clean daily.
• Aware of store’s needs, specifically in the grocery department.
• Keep training certifications current, i.e. forklift certifications.
• Works with the internal customers in a timely and efficient manner.
• Works in a safe and efficient manner to reduce product damage and spoilage.
• Works for the store department to do small equipment repairs.
• Maintains cleanliness outside of store to the dock area, and behind the store.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Answers questions from outside customers and helps whenever necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

• High School or equivalent experience.
• Six months to one year of similar or related experience.
• Supervi