Client Services Account Associate - NetLine

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget Informa

TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

Job Description

This role is based out of our NYC or Boston Office. 

Campaign Management & Client Portal Responsibilities

• Oversee and efficiently process all client tasks, inquiries, and lead generation campaigns submitted through NetLine's Portal platform, ensuring timely responses and resolution.
• Implement systematic tracking procedures to monitor campaign progress from submission to completion, maintaining detailed documentation of all client interactions.
• Maintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solving.
• Conduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product team.

Client Relationship Management

• Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery.
• Serve as the primary point of contact for Portal clients, addressing concerns promptly and escalating complex issues when necessary.
• Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions.
• Deliver data-driven insights to clients through regularly scheduled updates, highlighting key performance indicators and trends.
• Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals.

Qualifications

• BA/BS in Business Communications/Marketing.
• 1+ years experience in online marketing, internet advertising or related areas.
• 1 + years experience in a client/customer service role.
• Flexible, outgoing, results-oriented with excellent attention to detail.
• Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment
• Excellent written and verbal communication, as well as time-management skills.
• Strong analytical, problem solving and critical thinking skills.
• Strong technical skills using Microsoft Office products.
• Must have high speed and reliable internet service
• Must have a dedicated work/office space at home for call/virtual meetings.

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state