Service Delivery Specialist - Carrier Relations

Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is looking for a detail-oriented and experienced Service Delivery Specialist – Carrier Relations to play a key role in transitioning business and residential customers onto Socket’s network. In this position, you’ll collaborate closely with our sales team and Service Delivery Coordinator to ensure timely and seamless service implementation, meeting critical delivery deadlines and supporting our commitment to exceptional customer experience.

This is an in-office position.

What We offer:

• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber services if available in your area

Primary responsibilities:

• Local Number Portability, 911 Services, Quotes & Circuit Ordering, Pre-Engineering, and Circuit Database
• Place all number port orders with the appropriate LEC (Local Exchange Carrier)
• Monitor port orders and correct any issues within a timely manner
• Complete customer number port by working with PBX vendor (Private Branch Exchange) to ensure successful turn-up of services
• Accurately enter 911 information into database and confirm acceptance
• Work with varying departments to resolve any 911 issues
• Work with Sales Reps to resolve any issues with information in quotes, and expectations of quote results
• Monitor circuit orders, ensuring all uses related to the delivery of the circuit are addressed in a timely manner
• Maintain written pre-engineering procedures
• Select hardware needed to serve a customer with a particular circuit type
• Enter information into circuit database for new circuits and update existing circuits as needed
• Other duties as assigned by supervisor
• Regular reliable attendance

Qualifications:

• Strong managerial, leadership, and technical skills
• Telecommunications experience preferred, but not required

Skills:

• Strong analytical and problem-solving skills
• Attention to detail
• Being able to meet deadlines and strategize when changes occur
• Pro-active and very responsive to customer needs
• Excellent written and verbal communication
• Able to present information and respond to questions
• Proficient with computers
• Strong written and verbal communication skills

Desirable Skills:

• Self-Motivation
• Willingness to assume ownership
• Proven ability to work in a fast pace, time critical environment

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!