Assistant Store Manager

Description

Assistant Store Manager – Miromar Outlet 

Travelpro Luggage Outlet

10801 Corkscrew Road Suite #314

Estero, FL 33928

Help Shape the Future of Modern Mobility
 

Role Overview

The Assistant Store Manager supports daily retail operations while partnering closely with store leadership to deliver exceptional customer experiences, drive operational consistency, and maintain Travelpro brand standards. This role assists in team leadership, sales support, merchandising execution, inventory management, and operational coordination within the store environment.

This position plays a key role in supporting team development, customer engagement, and store performance while helping ensure operational excellence across all areas of the business. The Assistant Store Manager collaborates with leadership, store teams, and cross-functional partners to support Travelpro retail initiatives and create a positive, high-performing store culture.

What You’ll Do

Store Operations & Business Support

• Support the execution of daily store operations and assist leadership in maintaining operational consistency 
• Partner with store leadership to ensure Travelpro policies, procedures, and operational standards are understood and executed by team members 
• Assume store leadership responsibilities in the absence of store leadership when needed 
• Assist with preparing and managing store schedules to support operational and staffing needs 
• Support maintenance of store records, operational documentation, and retail paperwork according to company standards 
• Help ensure a safe and organized working environment through completion of operational and safety checklists 

Team Support & Development

• Promote a positive and collaborative team environment centered around customer service and operational excellence 
• Assist with recruiting, onboarding, training, and development of store team members 
• Provide in-the-moment coaching, feedback, and support to team members 
• Partner with leadership to recognize performance opportunities and support ongoing team development 
• Contribute to networking and recruiting initiatives as part of retail talent development efforts 
• Encourage open communication, curiosity, and idea sharing within the store team 

Customer Experience & Brand Standards

• Deliver and reinforce exceptional customer service standards throughout the store experience 
• Support team selling efforts and assist customers throughout the sales process 
• Handle customer service concerns at the store level and partner with leadership when escalation support is needed 
• Ensure visual merchandising, promotional updates, and pricing changes are executed accurately and according to company standards 
• Maintain Travelpro brand standards across all customer and operational touchpoints 

Inventory & Merchandising Support

• Assist with maintaining healthy inventory levels and preventing outages or overstock situations 
• Utilize reporting and analytical insights to identify product trends and communicate opportunities to leadership 
• Ensure merchandise is properly processed, ticketed, stocked, and communicated according to company standards 
• Support accurate communication and resolution of damage reports and shipment discrepancies 
• Assist with maintaining store organization, inventory accuracy, and operational readiness 

What It Takes (Experience)

• 2–4 years of retail experience  preferred 
• Supervisory or leadership experience within a retail environment preferred 
• High School Diploma or equivalent required 
• Experience supporting customer service, retail operations, and merchandising initiatives preferred 
• Experience working in fast-paced customer-facing environments

Capabilities

• Strong customer service and interpersonal skills 
• Ability to support and collaborate effectively with retail teams 
• Strong communication and organizational abilities 
• Ability to manage multiple assignments and operational priorities 
• Detail-oriented with strong follow-through and accountability 
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook 
• Understanding of retail operations, merchandising, and customer engagement best practices  
• Ability to adapt quickly within a fast-paced retail environment

Why This Role Matters