Customer Community & Advocacy Intern

About Brightcove 

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world’s most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.

Brightcove is looking to hire a Customer Community & Advocacy Intern 

Position Overview

We are seeking an enthusiastic intern to support our Customer Marketing team with their community & advocacy efforts. As the Customer Community & Advocacy Intern you will play an important role in the day-to-day operations of community, advocacy programs and customer marketing campaigns. Reporting to the Sr. Community & Advocacy Engagement Manager, you will have a chance to learn how companies market to and communicate with their existing customers. You will understand the workings of a branded customer community, gain insight on various advocacy programs and acquire an overall understanding on the importance of customer communication. 

This position will be exposed to a variety of tasks and projects and will have the opportunity to further develop your professional skills that are highly in demand. 

Job Responsibilities

• Assist with moderating our online community - The Bright Spot
• Assist with monitoring and responding to customer feedback on review sites
• Help with the management of customer story process like nominations, review, coordination and promotion
• Assist with planning and execution of customer facing events - online and offline 
• Monitor, track, and update reports for community, newsletter, events and other customer touchpoints
• Create content for community, newsletter, and emails to inform and engage customers
• Coordinate with other team members & stakeholders like creative team, product team etc. on all important projects and offer support as needed

 

Qualifications/Experience 

• You are in pursuit of a college or master's degree or recently graduated
• You have strong MS Office skills (Word, Excel, Powerpoint)
• You have stellar writing, communication, and presentation skills
• You are proactive, curious and learn quickly through experimentations
• You take full ownership of your tasks and projects
• You are a well organized individual with exceptional planning and coordination skills
• Extra brownie points if you have prior work experience in team environments or marketing department at an organization

Job Type: Full Time Internship

Tenure: 10 weeks

Work Location: Remote (USA)

Start Date: May/June 2023

Targeted Base Salary Range:$23/hour

The base salary range listed above is across locations in the US. Actual salaries will vary depending on factors including but not limited to an applicant's experience, specialized skills, internal alignment and an applicant's work location.

At Brightcove, we believe that providing comprehensive and competitive compensation and benefits packages across the globe are essential to our employees. Base salary is just one component of Brightcove’s total rewards program. We offer a wide range of benefits and perks that may include bonus or commission, Brightcove stock, unlimited paid time off, 401(K) matching, generous employer Health Savings Account (HSA) contributions, tuition reimbursement, 100% paid parental leave and more.

WORKING AT BRIGHTCOVE 

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in t