Museum Retail Supervisor

Auto req ID: 34757 
Title: Museum Retail Supervisor 
Job Function: Customer Service 
Location: MUSEUM 
Company: Harley-Davidson Motor Company 
Full or Part-Time: Full Time 
Shift: SHIFT1 

 

A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson® motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI’s top tourist destinations for visitors from around the globe. Join the H-D Museum as a Museum Retail Supervisor and help create an experience that will stay with visitors for a lifetime.

 
Job Summary:
The Retail Store Lead is responsible for leading and overseeing the retail operations at the H-D Museum Campus, managing both the H-D Shop and the Factory Outlet Store. This role requires a dynamic leader who will drive operational excellence, cultivate a high-performance team, and deliver an exceptional guest and museum campus experience. The Store Lead works cross-functionally with the museum campus team and collaborates with the retail product team on assortment, purchasing, inventory management, and product life cycle decisions to drive revenue. 
 
Job Responsibilities:
Leadership & Team Development:

• Lead and develop a team of retail associates, supervisors, and assistant managers to ensure a high-performing and engaged workforce.
• Recruit, hire, train, and retain top talent, fostering a culture of inclusivity, growth, and high performance.
• Provide ongoing coaching and development opportunities to build skills and career pathways.
• Ensure a positive and motivating work environment where employees feel a strong sense of belonging.

Guest Experience & Sales Performance:

• Drive sales and profitability by ensuring stores meet or exceed key performance indicators (KPIs).
• Ensure a world-class guest experience by upholding high service standards and engaging with customers authentically.
• Analyze sales data and trends to develop strategies that optimize store performance and guest satisfaction.
• Implement innovative strategies to enhance guest engagement, including events, promotions, and product launches.
• Keep the stores visually appealing and ensure merchandising strategies are in place to increase sales.
• Work collaboratively across teams to drive campus visitations and sales

Store Operations & Inventory Management:

• Oversee day-to-day store operations, ensuring efficiency and effectiveness in execution.
• Create and maintain yearly budgets and goals to ensure financial health and business growth.
• Work closely with the retail product team to manage assortment planning, purchasing, and inventory lifecycle.
• Ensure accurate inventory control, minimizing shrinkage and optimizing stock levels.
• Maintain store visual merchandising standards in alignment with brand guidelines.
• Uphold compliance with all operational policies and procedures, including safety and security protocols.

Community & Brand Engagement:

• Foster strong relationships within the H-D Museum campus community to enhance collaboration and synergy.
• Act as a brand ambassador, ensuring alignment with Harley-Davidson’s values and heritage.
• Engage with the local community to build connections, drive store traffic, and support museum initiatives.
• Partner with internal teams to support museum initiatives, special events, and brand activations.

 
Education Specifications: 

• High School Diploma or Equivalent Required

 

Experience Requirements:

• 5+ years of retail management experience, preferably in a multi-store or high-traffic retail environment.
• Proven track record of leading successful teams, driving sales, and delivering exceptional customer experiences.
• Strong business acumen with experience in sales analysis, inventory management, and operational efficiency.
• Excellent communication and interpersonal skills with the ability to collaborate cross-functionally.
• Passion for Harley-Davidson’s brand, culture, and heritage is a plus.
• Ability to work a flexible schedule, including weekends, holidays, and occasional evenings.

 

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all background