Temporary Patient Service Representative

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Patient Service

Time Type:

Full time

Job Type:

Temporary (Fixed Term)

FLSA Status:

Non-Exempt

Work Modality:

Full On Campus Presence

Union:

Excluded

Job Description:

Summary:

The Temporary Patient Service Representative offers, friendly, courteous, effective, and efficient front office services to every patient to ensure that each patient has a positive experience while at the Student Health Center (SHC); coordinates clinic phone communications among patients, staff, and providers, schedules appointments, processes financial transactions related to medical services, maintains and manages flow of medical records throughout the Health Center.

Essential Functions:

1.) Patient Intake and Reception

• Greet and check-in patients in a friendly and courteous manner in person and on the phone, direct flow of patients and calls.

• Schedules patient appointments, registers patients, and performs cashiering functions, including encounter form entry.

• Collect and verify accurate and complete demographic and insurance information from patient.

• Accurately enter all data into the information system and update established patient files, as necessary.

• Ensure management of patient charts including chart organization, pick-up and delivery to needed locations, repair or preparation of new charts, purging of inactive charts and release of chart information.

2.) Communication and Information

• Perform screening function with patients to determine appropriate staff/departments to best meet patient’s needs and refer appropriately.

• Provide information to patients regarding financial policies, registration requirements, etc.

• Process all clerical records and information for clinic patients including cashiering, encounter forms, patient charts, etc.

3.) Patient Satisfaction

• Ensure that patient waiting areas are clean, well maintained and pleasant.

• Ensure that patient needs are met while in the clinic to include access to transportation as necessary, interpreters, other assistance.

Competencies:

• Serving Customers.

• Displaying Creativity.

• Prioritizing and Organizing.

• Acquiring and Analyzing Information.

• Supporting Coworkers.

Position Type/Expected Hours of Work:

• Full-Time.

• 40 hours per week.

• This is a temporary position.

• Work may be stressful at times; contact may involve dealing with angry or upset people. 

• Has responsibility for decisions that impact patients, other, staff, and/or quality of service within the Health Center.

Salary Range:

• $23.67 per hour.

Required Education and Experience:

• High school diploma or equivalent.

• Less than 1 year of relevant experience.

• Must be able to work as member of a team.

• Effective communication skills with fellow HPs, providers, staff; and patients is critical.

Preferred Education and Experience:

• 1-3 years of relevant experience.

• Familiarity with medical insurance, medical terminology, and basic computer skills preferred.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-ti