VP, Commercial Operations

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

Job Description

THE POSITION:

This role is responsible for driving Commercial Operations for an EVERSANA™ COMPLETE Commercialization program by coordinating with our business units/functional areas who enable our marketing, medical and field teams, to drive operational excellence. In addition, this role will work to drive and align key business solutions and ensure efficient and effective processes and outputs for the program. This role will drive cross functional collaboration and identify and implement best practices to deliver high impact and value by harnessing new technologies and capabilities, improving field team execution (e.g., data acquisition, KPIs, reporting, CRM readiness, field team readiness, dashboards).  The role will also support our CCOs to conduct ad hoc data analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Develop and implement a data driven launch in close collaboration with client/partner. This should include all aspects of data acquisition, warehousing and management, analytics, sales/marketing operations (S&OP) and supporting demand/manufacturing forecasts.
• Validate all KPIs, ensure timely and effective measurement (lead and lag) and recommend relevant solutions to optimize launch.
• Continuously improve Commercial Operations by identifying and implementing effective and efficient best practices across Business Units/functions, including innovative AI solutions for launch effectiveness.
• Collaborate with Deployment Solutions, D&A, and Learning and Development to optimize field team execution (e.g., call planning, targeting, IC planning, KPIs, CRM readiness, dashboards, reporting, training, and field team readiness), and drive business results.
• Conduct routine 1:1 discussions with cross-functional department leads to assess current status on strategy execution, communication, collaboration, and needs.
• Drive cross-functional collaboration among business units
• Standardize best practices and provide business intelligence by turning relevant insights into actions.
• Conduct ad hoc data analysis to support CCO, Head of Sales, Head of Marketing, Head of Market Access, Medical and partner.
• Effectively execute on all data needs for successful payer pull thru by the sales team.
• Collaborate with Marketing and Agency in providing solutions to improve Marketing efficiency and effectiveness (e.g., messaging, MLR review, Planning calendar)
• Collaborate with our Patient Services program team to ensure patients are getting treatments on-time and maximize persistency.
• Integrate patient CRM data and measurement of marketing tactics for patient acquisition and retention.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: 

• Responsible for and oversee their respective department.