Product Technical Support Engineer II - ONSITE

Wondering what’s within Beckman Coulter? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Product Technical Support Engineer II for Beckman Coulter Diagnostics is responsible for assisting with the initiation, design, development, and implementation of product improvements and changes and providing real time technical support to North America Operations field support and Call Center personnel.

What you find at Beckman Coulter —and within yourself — might just change the world!

This position is part of the Global Product Technical Support Team and is based ONSITE out of our facility in Brea, CA. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Clinical Chemistry Systems Team and report to the Manager of Clinical Chemistry. If you thrive in a multifunctional, customer-supporting role and want to work to build a world-class medical device organization—read on.

In this role you will have the opportunity to:

• Respond to technical procedural inquiries and provide email support to international field team members.
• Trend, analyze, and interpret field-generated data, advising on problem resolution.
• Act as a liaison between the Field Service team and Development, and participate in project teams for new product development and improvements.
• Ensure accuracy and traceability of records to comply with GMP, ISO, FDA, and company policies, while maintaining all departmental and service support documents.
• Develop support strategies, provide feedback on product documentation, and maintain accurate training records within a learning management system (LMS).

The essential requirements of the job include:

• Bachelor’s degree in Engineering, Science, medical diagnostic or related technical field, with 2+ years of related instrument experience; OR Master’s degree with 1+ years of same experience.
• 3+ years of troubleshooting hardware and software related issues with medical devices and their integration into IT lab systems, including diagnosing connectivity problems, software configuration issues, and hardware malfunctions.
• Demonstrated expertise troubleshooting middleware issues related to message processing, connectivity, and resource utilization.
• Ability to travel as the need arises, approximately 25% or less.

It would be a plus if you also possess previous experience in:

• Demonstrated ability to communicate information to multi-functional audiences and management.
• Demonstrated technical experience, strong analytical skills, and good judgment to solve problems; analyses information and standard practices to make judgments
• Proficient computer skills and experience with relevant software programs (Oracle Business Intelligence, Windows, and Linux based applications).

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual salary range for this role is $72,000-$85,000 per year. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid