Customer Success Manager, Enterprise

<p><strong>Work Mode:</strong> Hybrid 1+ days per week in our Philadelphia office</p> <p><strong>Department:</strong> Customer Success</p> <p>&nbsp;</p> <h3>About the Company&nbsp;</h3> <p>LearnUpon partners with over 1,600 organisations globally to unlock the potential of employees, customers &amp; members through learning that’s easy, scalable and focused on results.</p> <p>Read more about life at LearnUpon <a href="https://careers.learnupon.com/">here</a>.&nbsp;</p> <p>&nbsp;</p> <h3>About the Team</h3> <p>LearnUpon helps organizations train their employees, partners, and customers through a single, powerful platform.&nbsp;</p> <p>The focus of the Customer Success team is on delivering measurable outcomes, long-term value, and predictable retention and growth, keeping customers at the center and maintaining a high bar for quality.</p> <p>In this role, you will partner with some of our highest value customers highly concentrated within our Strategic engagement model to drive adoption, deliver success, and prepare accounts for renewal and expansion, approaching each interaction with ownership, curiosity, and a focus on meaningful results.</p> <p>&nbsp;</p> <h3>About the Opportunity</h3> <p>The Customer Success Manager, Enterprise manages a smaller portfolio of complex customers, ensuring they achieve meaningful business outcomes and long-term value through LearnUpon.</p> <p>This role combines strategic account leadership, consultative engagement, and commercial ownership, building multi-threaded relationships and aligning to executive priorities.</p> <p>You are accountable for renewal readiness and expansion, ensuring value is demonstrated, risk is managed, and opportunities are advanced in partnership with Sales.</p> <p><strong>In addition, you’ll be responsible for:</strong></p> <ul> <li>Own a portfolio of Enterprise customers, ensuring they achieve defined outcomes and realize measurable value</li> <li>Build deep understanding of customer strategy and priorities, aligning LearnUpon to key business initiatives</li> <li>Lead structured success planning and executive engagement, including business reviews and long-term value planning</li> <li>Establish multi-threaded relationships across stakeholders, including senior decision-makers</li> <li>Drive renewal readiness through value demonstration, risk identification, and proactive planning</li> <li>Identify and shape expansion opportunities, partnering with Sales to drive growth</li> <li>Act as a strategic advisor, guiding decisions and helping customers navigate complex change</li> <li>Coordinate cross-functional team