Staff, Product Manager (L4)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

  About the job   This position is needed to provide developers and partners with the SDKs and tools necessary to add calling capabilities to applications and websites anywhere in the world.    As a product manager in Programmable Voice, you will be responsible for crafting delightful customer experiences and owning the end-to-end product vision, strategy, and roadmap for this high volume, developer-driven problem space. You will need to work closely with Product Managers, Support, Sales Engineering and other front line customer stakeholders to understand the needs of customers and how to build platform access SDKs to address customer needs at scale.   Responsibilities   In this role, you’ll:

• Help developers build the future of conversational voice AI interactions by providing Voice-enabled applications on Android, iOS, and WebRTC SDKs
• Help position Twilio Voice as the platform of choice for developers who want to add Voice AI agents to their applications
• Ensure that developers can take advantage of Twilio Voice on emerging platforms like embeddable, watches, and things we haven't even thought of yet!

Qualifications    Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!     *Required:

• You have 5+ years experience as a Product Manager for a modern technology company.
• Experience writing requirements for a software feature or solution for internal or external customers.
• Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
• Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.
• Ability to speak and write in English fluently.
• Track record of driving impact in a cross-functional, fast-paced, and highly collaborative environment.
• You know how to influence people to get things done across any job function. People enjoy working with you.
• You have excellent communication skills across all mediums (visual, written, verbal) that inspire teams and bolster your decisions with focus and clarity.
• You have experience writing code - for fun, college, or work - and you enjoy working on hard technical problems. We are looking for someone with a strong technical bent to collaborate with our engineers as well as our analytical customers.

  Desired:

• Experience with multiplatform SDKs for Android, iOS, and/or web.
• Experience with WebRTC for Voice, Video, and Data transport.
• Fluency in conversational AI space, with a focus on voice interactions.
• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
• Experience with media communication technologies, including real time or streaming in the audio and/or video domains.
• Experience in understanding distributed systems (cloud-scale) architectures.
• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
• Experience working with direct sales, marketing, and defining pricing/packaging.
• Experience with telephony, telecom or other high volume communications infrastructure.

  Location   This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.   Travel    We prioritize connection and opportunities to build relationships with our customers and each other. Fo