Director, Business Operations & Strategy

<div class="content-intro"><h2><strong>Our mission: e</strong><span class="heading--font-style-italic">liminating</span>&nbsp;every barrier to&nbsp;<span class="heading--accent-1-color">mental health.</span></h2> <p>Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.<br><br>Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.<br><br>As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.</p></div><p>Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required.&nbsp;</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Leverage data-driven insights and business intelligence from across the organization to empower senior leadership in making high-stakes, evidence-based decisions.</li> <li>"Parachute" into any underperforming or complex business area, diagnosing root causes and implementing sustainable, high-impact fixes.</li> <li>Identify and integrate AI and automated workflows into core business processes to drive exponential gains in efficiency and team output.</li> <li>Design and drive organizational structures and tools that optimize resource allocation—people, technology, and capital—ensuring the company scales without friction.</li> <li>Act as a connective tissue between departments, aligning stakeholders to mobilize quickly on the most critical company objectives and market opportunities.</li> <li>Maintain a pulse on external trends, AI advancements, and industry benchmarking to implement "future-proof" business practices.</li> </ul> <p><strong>What success looks like in this role