Senior Director of Enterprise Rotational Programs

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading Learning and Development initiatives specifically designed to enhance the knowledge, skills and abilities of Comcast employees. Develops strategies to enable employees to meet individual development and performance goals and to measure outcomes of employee development initiatives. Measures the impact of Learning and Development programs by analyzing people and business metrics related to improving productivity, quality, effectiveness and retention. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Partners with senior functional leaders to build strategic implementation plans. Interprets business strategy and develops organizational objectives to align with this strategy. May manage multiple teams of professionals.

Job Description

Core Responsibilities
Oversees the ongoing development and qualifications of ULearn trainers, managers and/or program managers. Evaluates current ULearn employee performance metrics and identifies performance improvement opportunities.
Implements and analyzes program evaluation methods (i.e. completion rates, content quality, employee performance improvement and other key success metrics) in coordination with program managers and business leaders. Evaluates learning trends and provides recommendations of how to improve employee performance.
Ensures career growth plans are maintained and supported for ULearn employees.
Consults with the business and recommends a variety of learning modalities, as required, to meet learning needs. Partners with senior leaders to develop and execute communication plans that inform, set expectations and facilitate discussion on learning needs and solutions.
Executes on the strategic development and delivery of learning solutions utilizing various modalities, to include eLearning, instructor-led and virtual delivery.
Maintains and communicates learning delivery forecasts that meet the needs of business partners, while maximizing resources.
Uses Expense and Capital budgets responsibly to create optimal learning solutions.
Promotes and markets learning solutions with field leaders to improve usage and cost/value expectations.
Participates in short and long-term strategic planning efforts in support of Trainer learning objectives.
Oversees budget and billing processes, resources and records management.
Other duties and responsibilities as assigned.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer and learner experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Learning and Development (L&D), People Management, Strategic Objectives

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