Laboratory Customer Success Coordinator

Overview

This position is responsible for ensuring high-quality customer service and support to our client accounts, including patients, healthcare providers, and internal staff.

Responsibilities

• Provide exceptional customer service through phone, email, and electronic interactions.
• Accurately and efficiently manage data entry tasks in the laboratory information system.
• Conducting thorough reviews of data entries to identify any missing or incomplete information.
• Communicating with relevant personnel, such as laboratory technicians, field staff and account contacts to gather the missing data.
• Respond to client inquiries regarding laboratory services, test results, and procedures.
• Address customer questions and ensure timely and satisfactory resolutions.
• Coordinate with laboratory technicians and other staff to facilitate efficient service delivery.
• Assist in the preparation and distribution of laboratory reports to clients.
• Analyzing trends in data completeness and identifying recurring issues.
• Stay abreast of laboratory protocols and procedures to provide accurate information to clients.
• React positively to changes and perform other duties as assigned.
• Uphold the confidentiality of all patient information and comply with HIPAA and PHI guidelines at all times.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Associate or bachelor's degree preferred.
• Previous experience in customer service or a related field is required.
• Experience working in a medical or laboratory setting is highly desirable.
• Strong data entry and clerical skills such as filing, scanning, and organizing records.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive and confidential information with discretion.
• Must be self-motivated and goal oriented.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

 

We are an equal opportunity employer.   #360PR