Senior Sales Engineer

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

Primary Responsibilities

• Provide technical support during pre-sales by answering questions, conducting demos, and addressing RFPs and security assessments.
• Identify customer needs and propose relevant products or services to align with their goals.
• Gain customer trust by demonstrating how our solutions improve operational efficiency, reduce costs, and save time.
• Establish strong customer relationships to understand current and future requirements.
• Maintain up-to-date technical knowledge by attending workshops, networking, and staying abreast of industry developments.
• Act as a liaison between sales, product, engineering, EMR, compliance, and legal teams to ensure seamless communication and deal progression.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in a technical discipline.
• Minimum of 6 years in technical pre-sales roles.
• Proven problem-solving skills and ability to sell based on customer needs.
• Strong presentation skills for both technical and non-technical audiences.
• Proficient in general programming and requirements analysis.
• Excellent written and verbal communication skills.

Knowledge, Skills, and Abilities

Technical Expertise:

• Experience with SQL, JSON, JQ, Python, Snowflake, AWS, HL7.
• Familiarity with EMR systems (e.g., Epic, Athena) and HIPAA security protocols.
• Background knowledge of genetic testing, NGS, and bioinformatic analysis (preferred).
• Demonstrated ability to explain complex technical concepts simply and effectively.

Behavioral Skills:

• Solution-Oriented Mindset: Craft tailored solutions by understanding customer needs. Overcome objections creatively while showcasing product value.
• Excellent Communication: Articulate technical concepts to diverse audiences, including C-suite executives and IT teams.
• Collaborative Team Player: Build effective working relationships with sales, engineering, product, and compliance teams.
• Customer-Centric Approach: Foster trust, build long-term relationships, and ensure smooth transitions post-sale.
• Adaptability: Thrive in fast-paced environments, embracing new technologies and evolving customer requirements.
• Problem-Solving Skills: Quickly resolve complex technical issues during demos and customer interactions.
• Strategic Thinking: Provide valuable insights to influence product strategy based on market trends and customer feedback.

Physical Demands & Work Environment

• Duties are performed in an office setting and/or in the field.
• Requires frequent use of a computer keyboard, telephone communication, and reading printed material.
• May involve working outside normal business hours (evenings and weekends) as needed.
• Up to 50% travel required to meet with customers and team members.

 

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby