Solution Advisor Expert CX

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

Location: Chicago or located near an SAP office in Midwest

 

We are excited to announce a career opportunity for a Solution Advisor Customer Experience Expert. This senior-level role is critical to driving bookings, demand generation, adoption, and long-term customer success for SAP’s CX solutions. As a trusted advisor, you will collaborate closely with account teams, engage with C-level executives, and align SAP offerings with the complex business and technological needs of your clients. This is your chance to make a measurable impact and help shape SAP’s leadership in the Customer Experience market.

 

What You’ll Do

 

Drive Demand: Lead executive briefings, workshops, and events to build a strong pipeline for SAP CX solutions.

Engage Executives: Establish trust with senior stakeholders and articulate SAP’s value proposition.

Advance Deals: Qualify high-potential opportunities and guide them through the sales cycle.

Ensure Adoption: Support post-sale success and foster long-term customer relationships.

Lead Workshops & Events: Deliver Value Exploration and Innovation Workshops; represent SAP internally and externally.

Strategic Alignment: Partner with account teams for cross-suite solutioning and BOM creation.

Mentor & Influence: Coach junior Solution Advisors and contribute to Voice of the Field initiatives.

 

What You Bring

 

Experience: 10+ years in SAP ERP-related enterprise software sales, solution advisory, or consulting, with proven success engaging C-level executives and closing multi-million-dollar deals.

Expertise: Demonstrated proficiency in SAP Customer Experience solutions including Commerce, Marketing, Sales and Service—with hands-on experience across multiple industries. Highly skilled in promoting a Cloud-first approach and guiding customers through the transformation of their legacy environments to cloud-based solutions, fostering continuous innovation and operational excellence.

 

Skills:

Exceptional communication and presentation

Strong analytical and problem-solving abilities

Leadership in coaching and mentoring

Ability to deliver compelling workshops and pitches

 

Attributes:

Recognized as a trusted advisor with a strong personal brand

Innovative, proactive mindset

Collaborative team player with influence across functions

 

Education: Bachelor’s degree in Business, IT, or related field; MBA preferred.

Travel: 70-80% for customer engagements and events.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/o