Teamlead Customer Success -Farming

<h3>Company Description</h3><p>Jameda is Germany's market leader and largest doctor-patient platform. As part of the DocPlanner Group, the leading global unicorn healthcare platform, supported by investors such as Goldman Sachs, Target Global and others, we help 130,000 doctors and clinics worldwide. Over 80 million patients in 13 countries find the right doctor and appointment on our national platforms, supported by our 2,200 employees. We're blazing trails in the e-health industry, providing cutting-edge software solutions that revolutionize the way our doctors and patients operate. </p><p>We are on the hunt for a dynamic, customer-focused Team Lead to steer our Customer Success team into uncharted territories of satisfaction and growth to navigate them through this thrilling journey. </p><h3>Job Description</h3><p><strong>What You'll Be Up To:</strong></p><p>🎯 Coach and guide our talented Team of Customer Success Managers, instilling a performance-driven culture rooted in top-notch support and act as customer advocates.</p><p>🎯 Collaborate with diverse teams like Sales, Product and Marketing to create a seamless customer journey.</p><p>🎯 Be our ambassador for customers, using their feedback to enrich our product development process.</p><p>🎯 Craft metrics for customer success, tracking and improving performance for optimum results.</p><p>🎯 Design comprehensive customer success, training, and advocacy programs to boost product adoption.</p><p>🎯 Develop strategies for customer success, training, and advocacy to drive product adoption.</p><p> </p><h3>Qualifications</h3><p><strong>What We're Looking For:</strong></p><p>✨ Proven experience in building and leading a customer success in a fast-paced environment, ideally in leading remote teams.</p><p>✨Hands On mentality and can-do-attitude</p><p>✨ Exceptional people skills, with a knack for nurturing relationships and setting clear and ambitious goals. </p><p>✨Have the ability to work quickly and efficiently based on challenging KPI in an agile work environment.</p><p>✨Fluent in German and fluent in English. </p><p>✨Ideally experience working with  tools such as Salesforce, G-Suite, Hubspot and Tableau.</p><h3>Additional Information</h3><p><strong>Why You'll Love Working with Us:</strong></p><p>⚡ Create Impact: You will work on projects that are directly related to the success of the company and make a significant contribution to the achievement of the company's objectives</p><p>⚡ ESOP - Docplanner Group Equity as an employee and shareholder at the same time</p><p>⚡ 30 days vacation and flexible working hours for your optimal Work-Life-Balance</p><p>⚡ Enjoy flexible working hours and a hybrid working model - work from home, the office, or even space (just kidding on the last one 😉).</p><p>⚡ Get opportunities for professional growth and advancement in an ever-evolving tech landscape.<br/> ⚡ Experience a strong culture of recognition, with comprehensive benefits and rewarding performance bonuses.</p><p>Ready to shoot for the stars with us? Click 'Apply Now' to take your career to new heights. Let's make Customer Success not just a department, but the heart of our business. 🚀🚀🚀<br/> If you have any questions please feel free to reach out via mail: <u>jobs@jameda.de</u> or you inform yourself directly via our <a href="https://www.docplanner.com/career#jobs"><u>career page</u></a>. </p><p><strong>We're an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.</strong></p>