Medical Office Specialist - Cardiology 7-3:30

JOB SUMMARY

The Medical Office Specialist is responsible for the daily operations of front office functions, including but not limited to: training and orienting new staff, meeting and greeting patients, registration, assisting with rescheduling of appointments (including missed appointments), charge reconciliation, screening and directing telephone calls.

This individual also assists with EKGs, processing of EKGs for both inpatient and out patients. Serves as a resource person for Electronic Health Record (EHR) systems and ambulatory cardiac monitoring platforms (Zio/Irhythm). A key contributor to the overall success of the department, the Medical Office Specialist plays a vital role in ensuring a positive first impression and maintaining high patient satisfaction. This position requires exceptional reliability, strong communication skills, and the ability to work independently with minimal supervision.

JOB REQUIREMENTS

Minimum Education

High School Diploma or equivalent required

Associate’s or Bachelor's degree in business or a healthcare-related field, preferred

Minimum Work Experience

Prior experience in a healthcare or physician practice setting, preferred

Required Skills

§  Excellent customer service and communication skills

§  Strong computer literacy and typing skills with accuracy in grammar, spelling, and punctuation

§  Familiarity with medical terminology

§  Ability to clearly and effectively communicate with patients, providers, and team members

§  Demonstrated ability to multitask and manage priorities efficiently

§  Knowledge of policies, procedures, and HIPAA compliance

§  Ability to maintain a professional and courteous demeanor in all interactions

§  Commitment to high levels of dependability, punctuality, and initiative

FUNCTIONAL DEMANDS

Physical Requirements

Sitting - Greater than 32%

Walking - 16-31%

Standing - 1-15%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

Minimal potential for direct body fluid exposure

Visual and Hearing Requirements

Must be able to hear clearly with assistance.

Must be able to see with corrective eyewear.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs 

Pushing - up to 100lbs

LEADERSHIP CAPABILITIES

§  Supports the hospital Mission, Service and Values.

§  Serves as a role model for patient-centered care and team collaboration

§  Takes initiative and accountability in job performance

§  Maintains a calm, solution-focused demeanor in high-pressure situations

ESSENTIAL FUNCTIONS

§ Greets and checks in patients with a professional and welcoming demeanor.

§ Accurately obtains and enters patient information as needed.

§ Assists with the rescheduling of missed appointments as needed.

§ Screens and directs incoming telephone calls with professionalism and discretion.

§ Ensures all charges are captured accurately and submitted timely.

§ Processes routine diagnostic procedures including EKGs and coordinates with Zio/Irhythm for ambulatory cardiac monitoring.

§ Demonstrates knowledge of EHR systems and Practice Management tools.

§ Serves as a liaison and resource to clinical and administrative teams.

§ Upholds high standards of patient satisfaction and service excellence.