Guest Service Attendant - The Cove

Starting Pay Rate: $17/HR
Day/Swing shift available

As a Guest Service Attendant, you’ll assist guests staying at The Cove and those visiting the store, ensuring they have a great experience. Your role includes operating the cash register, answering questions, taking phone calls, stocking shelves, and keeping the store clean and inviting.

 

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

 

Why choose The Cove?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

 

What does a Guest Service Attendant do?                                            

• Demonstrate exceptional guest service skills when selling items to guests.
• Maintain thorough knowledge of the reservations system. Processes guest transactions with minimal error.
• Promptly answer telephone calls to the Cove.
• Effectively answer any guest questions; or directs guests to proper areas for answers to questions. Consistently follows through on guest issues to get them resolved. Continually up-sells all products offered.

 

To be successful as a Guest Service Attendant, you'll need:

• Previous cashiering experience preferred.
  • Must possess the ability to count money and make correct change.
  • Ability to ring in orders and settle checks on Point of Sale system required.
• Previous Hospitality experience preferred.
• Must have the ability to work in a fast paced environment.
• Ability to stand/walk for long periods of time and lift up to 50 pounds.

 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

 

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

 

 

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