UX Director (Hybrid Work Schedule)

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• On-site work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance 

As the UX Director (Chief User Advocate) you will be at the core of making finding and buying parts fast, easy and maybe even fun! You will establish a team of UX professionals experienced with collaborating on or driving user research, interviews, surveys and design. You will translate your research into user flows, customer journey maps, mockups, and wireframes for both our website and mobile apps (iOS and Android). You will work closely with our business partners, users and development team to create the best user-driven experience possible for new features and functionality. Advocate for qualitative and quantitative feedback to drive customer behavior to find ways of reducing friction throughout the purchase process.   

A Typical Day 

• Establish, own and drive the UX practice including definition, strategy, execution, measurement and governance, putting our customers at the center of your design strategy. 
• Infuse a customer-back mindset across the organization. Be the champion and change leader to integrate User Experience into cross-functional processes