Dispatch Specialist (Detroit, MI)

<p><strong>Location:</strong> Full-time, in-person, Detroit, MI (5 days/week)</p> <p><strong>Level:</strong> Specialist I (entry-level — clear growth path to Specialist II and Senior)</p> <p><strong>Reports to:</strong> Dispatch Manager</p> <h2>About Proof</h2> <p>Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.</p> <h2>About the role</h2> <p>A Dispatch Specialist I is the front line of Proof's marketplace. You ensure all service of process jobs in your territory are successfully dispatched by connecting job opportunities with independent contractor process servers. You negotiate fairly with both clients and servers and learn from every job outcome. Your work directly shapes the client experience, server relationships, and marketplace economics in the territory you own.</p> <h2>What you'll do</h2> <ul> <li><strong>Own a territory.</strong> Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you're assigned.</li> <li><strong>Keep jobs moving and own your queue.</strong> Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up. Meet SLA targets and make the best decision for our clients and the process servers.</li> <li><strong>Build relationships with servers.</strong> Servers are independent contractors who choose which jobs to take. Call, text, and email them respectfully and professionally. Take notes on their preferences. Find solutions that work for both sides of the marketplace.</li> <li><strong>Communicate with clients.</strong> Handle client conversations by phone and email, negotiating the path that works best for everyone.</li> <li><strong>Negotiate fair pricing.</strong> Set prices that work for the server and the business, and hold the line when it counts.</li> <li><strong>Document everything.</strong> Keep records of client and server communications and the decisions you made on the job.</li> <li><strong>Improve as you go.</strong> Spot inefficiencies in your workflow. Share pricing and network gaps with the broader team to strengthen the market.</li> <li><strong>Support your peers.</strong> Help teammates solve problems when they ask. Contribute