Bilingual Customer Service Representative

Description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!  Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact for customers seeking assistance over the phone or through email. This position is responsible for analyzing and responding to queries involving bills and charges. This position requires onsite reporting 5 days a week.
Responsibilities:

• Serve as the first point of contact for customers seeking assistance over the phone or email.
• Identify and determine the best solution based on the issue and details provided by customers.
• Walk the customer through billing types, charges and rates.
• Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
• Provide accurate information on billing types, charges, rates and municipal requirements.
• Notate events and problems and their resolution.

Requirements

Requirements:

• Proven experience as a customer service agent and/or other call center customer support role a plus.
• Intermediate to advance computer skills.
• Strong attention to detail, time management and organizational skills.
• Ability to perform general office duties.
• Must have a great sense of time management.
• Ability to retain a wealth of information to provide to customers.
• Ability to diagnose and resolve basic customer concerns.
• Fluent in Spanish.
• Excellent communication skills.
• Solid phone and customer service etiquette.
• Customer-oriented and cool-tempered.

Clarity is committed to fair and equitable compensation practices. For the Customer Service Representative role, the hourly rate is $17.00/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.