Sr. HR Payroll Shared Services Coordinator

The Sr. HR Payroll Shared Services Coordinator is responsible for processing payroll, ensuring timely and accurate payroll administration for employees while providing centralized human resources support to employees and managers across the organization. This role plays a key part in ensuring the efficient delivery of Payroll HR services including employee data management, payroll processing, benefits administration, and employee inquiries. The Sr. HR Shared Services Coordinator will also contribute to process improvement initiatives and ensure compliance with organizational policies and legal regulations.

This role will be on-site (M-F) in Duluth MN

Job Duties:

Payroll Processing:

• Processing bi-weekly payroll transactions, including reviewing timesheets, calculating wages.
• Reviews computation pay and associated deductions for accuracy.
• Ensure accuracy in employee timecards and resolve any discrepancies.
• Maintain and update employee records in HR systems, ensuring data accuracy and confidentiality.
• Act as point of escalation for payroll inquiries, providing advanced resolution for payroll issues such as pay discrepancies.
• Assist with taxable fringe benefit reporting.
• Collaborate with HR Business Services to ensure seamless integration of payroll with other HR services.
• Assist with audits related to payroll and benefits.

Employee Data Management:

• Maintain and update employee records in HR systems, ensuring data accuracy and confidentiality.
• Oversee employee lifecycle processes, including onboarding, transfers, and offboarding.
• Collaborate with HR teams to ensure data consistency and compliance with legal requirements.
• Process employment verifications.
• Schedule employee check ins and support HRBP’s when needed.
• Organizational chart administration.

  HR Service Delivery:

• Serve as the first point of contact for employee inquiries regarding payroll, HR policies, procedures, and benefits.
• Provide support through multiple channels (email, phone, HR portals) to resolve employee issues efficiently.
• Escalate complex cases to HR Generalists, HRBP’s or management when necessary.

Compliance and Auditing:

• Ensure that all HR processes comply with federal, state, and local employment laws.
• Support internal and external audits by providing necessary documentation and reports.
• Assist with maintaining up-to-date knowledge of employment laws and regulations.
• Manage I9 verification process/employment verifications while maintaining HR records.

Process Improvement and Automation:

• Identify opportunities for process optimization and automation within HR Shared Services.
• Participate in the implementation of new HR systems or enhancements to existing platforms.
• Develop and maintain clear and consistent documentation for HR processes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Accounting, Finance or Human Resources, Business Administration, or related field.
• Prior experience in Payroll, HR Operations or Shared Services.
• 5-7 years of payroll experience.
• 2-4 years of HR Operations experience.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems.
• Drives Results: Consistently achieves results, even under tough circumstances.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

Other Duties

Please note this job description is not designed to cover or contai