Director of Public Relations

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We’re looking for a Public Relations Director who thrives in a dynamic, collaborative environment, and has a drive to exceed goals. This position will report directly to the Senior Vice President of Brand & Corporate Marketing and will closely align with the broader Talkdesk executive team.

 

Responsibilities:

• Develop and execute a comprehensive public relations strategy to build further awareness of Talkdesk within various North America media segments (print, digital, broadcast, etc.) 
• Draft, edit, and distribute news releases and media alerts in support of the Talkdesk marketing strategy, announcing corporate milestones, product launches, partner momentum, etc.
• Manage the Talkdesk PR agency partners in North America 
• Create and launch executive thought leadership programs for Talkdesk executives and the broader spokesperson bench
• Prepare Talkdesk executives for external media engagements
• Manage award submissions program, identifying opportunities and preparing submissions for entries across industries, technology solutions, and leadership categories 
• Collaborate with Talkdesk Sales and Marketing teams to develop announcements that showcase Talkdesk customer wins in key industries, technologies, and solutions
• Track, analyze, and report on the effectiveness of the overall public relations program and resulting coverage

 

Requirements:

• Excellent writing and editing skills, and the ability to write compelling copy
• 15+ years of experience in public relations, either in-house or in an agency, at a minimum
• Experience owning a public relations function for a cloud or software company
• Ability to see and articulate the bigger, more compelling story in a product launch, piece of data, or company event
• Experience supporting senior executives in last-minute media interview requests, guiding them with succinct talking points across a variety of topics and situations
• Minimum bachelor’s degree or equivalent in communications, public relations or journalism

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.