Patient Care Advocate

Overview

 

🌟 Join Our Team as a Patient Care Advocate at MPOWERHealth! 🌟

At MPOWERHealth, we're not just a healthcare company—we're innovators, dreamers, and doers. For over a decade, we've been empowering independent musculoskeletal physicians with state-of-the-art clinical services, groundbreaking technology, and seamless back-office solutions. Our mission? To simplify the complex, predict the unpredictable, and create better outcomes for patients and providers alike.

 

🎯 Your Mission (Should You Choose to Accept It): As a Patient Care Advocate, you'll be the heartbeat of our patient experience. Your voice will offer comfort, your actions will bring clarity, and your dedication will make a difference.

 

📍 Location: This is an In-Office role at our office in San Antonio, TX.

 

💲 Compensation:The pay range for this position is $17 to $20 per hour, depending on experience. Compensation is determined based on the following criteria:

• Low Range: Entry-level experience with foundational skills.
• Mid Range: Solid experience with demonstrated proficiency in key responsibilities.
• High Range: Extensive experience with a proven track record of success in similar roles.

Pay will be evaluated based on experience, skills, and qualifications during the hiring process.

Responsibilities

🚀 What You'll Be Doing:

• 🩺 Reviewing weekly clinical reports to identify and manage cases with adverse outcomes.

• ☎️ Making daily phone calls to patients who received IOM services, using a provided script to ask thoughtful, engaging questions.

• 📝 Documenting patient feedback with precision and care.

• 🤝 Communicating with patients, insurance providers, and attorneys to resolve inquiries and ensure satisfaction.

Qualifications

🔑 What You Bring to the Table:

• 💼 1+ years of solid experience in medical collections is required.

• 📖 Solid understanding of CPT codes, ICD-10, and healthcare regulations.

• 🔐 Thorough knowledge of HIPAA privacy regulations.

• ⚡ Lightning-fast, accurate data entry skills.

• 🧠 Emotional intelligence with a compassionate, tactful communication style.

💙 Why You'll Love Working with Us:

• 🏥 Multiple medical plan options to fit your lifestyle.

• 💳 Health Savings Account with generous company contributions.

• 😁 Comprehensive dental and vision coverage for you and your loved ones.

• 💰 401(k) with company match to help you build a secure future.

• 🌴 Paid vacation, sick time, and company holidays for well-deserved breaks.

• 🧘 Wellbeing program with health insurance incentives to keep you feeling your best.

Join us and be part of a team where your compassion meets innovation. Together, let's redefine patient care. Apply today and make a meaningful impact—one call, one patient, one success story at a time. 🚀 EOE