Scheduling Coordinator- TriHealth Heart Institute Western Ridge

***Scheduling Coordinator- TriHealth Heart Institute***

At the TriHealth Heart Institute, scheduling coordinators play a critical role in patient care. You’re often the first voice patients hear—helping them access life‑saving cardiac services with compassion and precision. You’ll join a respected, collaborative team with strong support, stability, and the opportunity to make a real difference every day.

Location:

• 6949 Good Samaritan Dr Ste 250, Cincinnati, OH 45247  

Work Schedule: 

• Full-Time (80 hours bi-weekly) 

• M-F alternating 7-3:30 and 8:30-5

Incentives & Benefits: 

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits  

Job Requirements:
High School Diploma or GED in Healthcare (Required)
Up to 1 year experience Clerical Healthcare (Required)
Clerical background 
General computer skills 
Knowledge in medical terminology 

Job Overview:
Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests.


Job Responsibilities:
Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process 
Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions. Answers phone calls promptly and courteously pertaining to setting up appointments. Relays accurate and complete messages to the appropriate person. 
Effectively performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many differnt providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Follows all scheduling procedures appropriately and completes scheduling paperwork accurately and timely. Communicates appropriately with customers, transportation and other departments. 
Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.

Working Conditions:

Bending - 
Climbing - Occasionally 
Concentrating - Frequently 
Continuous Learning - Occasionally 
Hearing: Conversation - Consistently 
Hearing: Other Sounds - Consistently 
Interpersonal Communication - Consistently 
Kneeling - Occasionally 
Lifting <10 Lbs. - Occasionally 
Lifting 50+ Lbs. - Rarely 
Lifting <50 Lbs. - Occasionally 
Pulling - Occasionally 
Pushing - Occasionally 
Reaching - Frequently 
Reading - Consistently 
Sitting - Consistently 
Standing - Consistently 
Stooping - Occasionally 
Talking - Consistently 
Thinking/Reasoning - Consistently 
Use of Hands - Consistently 
Color Vision - Consistently 
Visual Acuity: Far - Consistently 
Visual Acuity: Near - Consistently 
Walking - Consistently
 

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