Product Line Owner

The Product Line Owner (PLO) for Provider Integrations leads the strategy, delivery, and ongoing management of Ford and Lincoln’s digital service scheduling platforms, FSR+ and LSR+. The role drives cross-functional execution across engineering, design, operations, and provider partners to deliver seamless customer and dealer service experiences.

As a Product Line Owner, you're responsible for working with various teams in the identification, development, execution, and ongoing management of Digital Customer & Dealer Experiences, as well as external provider integrations. You will have a laser focus on customer, dealer and partner integration requirements, ensuring the delivery of a best-in-class scheduling and service experience for retail and commercial fleet customers. This role is central to managing a diverse landscape of provider capabilities—including Dealer Management Systems (DMS) and scheduling tools—to provide exceptional experiences across all channels, such as Mobile App, Web, and Fleet Telematics. Working alongside Engineering, Design, and Operations teams, you will utilize your full playbook to drive delivery and ongoing support.

What you'll do...

Strategic Leadership & Governance

• Drive Strategic Initiatives: Provide strategic leadership for the launch and scaling of new business initiatives for FSR+ and LSR+.

• Roadmap & Reporting: Manage product line status updates, long-term planning, and roadmaps; lead report-outs for key leadership meetings.

• Infrastructure Management: Build a strong operational infrastructure within the team by establishing clear processes, integrated timelines, and performance expectations.

Product Execution & Delivery

• Lifecycle Management: Lead regular design review meetings and oversee the software delivery life cycle (SDLC) to ensure high-quality releases.

• Agile Excellence: Drive best practices for backlog management using JIRA and lead weekly "POD" meetings to ensure effective delivery against the product roadmap.

• Technical Integration: Facilitate cross-functional interactions between micro-services and macro-products, ensuring seamless current development and future integrations.

• Functional Support: Guide Product Owners in the development and implementation of use cases and functional business requirements.

Partner & Stakeholder Engagement

• DMS Provider Management: Lead weekly engagements with DMS providers to monitor product health, including "get ready" checklists, appointment failure reports, and API requirement updates.

• Dealer Relations: Participate in dealer panel sessions and assist Field Ops with one-on-one dealer meetings to collect feedback and align on customer experience requirements.

• Cross-Functional Alignment: Collaborate with counterparts in Dealer Process, Service Experience, Reservations, and Mobile Service to synthesize dealer and consumer feedback into actionable product goals.

Team Leadership & Culture

• Mentorship & Growth: Provide direct leadership and professional development for Product Owners, fostering a high-performance team culture.

• "One Ford" Orientation: Act as a culture champion, utilizing a "One Ford" mindset to influence stakeholders and lead successful cross-functional projects.

You'll have...

• Bachelor's degree in Business Administration or similar field 

• 3+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines as a Product Manager, Program Manager, or similar role.

• 3+ years of product management experience owning and driving roadmap strategy and definition.

• 3+ years of experience with end-to-end product delivery in a fast-paced, agile environment where priorities shift regularly.

• 3+ years of experience in front-end customer experience products and managing a complex backlog with many stakeholders.

• 3+ years of experience as a people leader, coaching and guiding direct reports and team(s)