Senior Business Analyst or Above

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Position is only open to work in the Columbus, GA or Alpharetta, GA offices. Candidates must live locally in the area to be considered. Candidates in Columbus will work a Hybrid work model of up to 3 days in office.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Summary of This Role

Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

Job Specific Responsibilities

This Role functions as a liaison among internal and external clients as well as internal Software Engineers, Business partners, and leadership.  A Business Analyst would be assigned multiple projects submitted by existing clients on the TS1 and TS2 platform.  This business analyst role will act as a solution architect to facilitate a solution that involves multiple areas. This role will also clarify requirements with the client and confirm solution internally. This is accomplished through working with team members as well as other groups within the company, and the clients on the banks side.  There are times where the BA hosting meetings both virtually and in person would be required to facilitate reviews and requirements gathering.

What Part Will You Play?

• Acts in a liaison capacity with other departments, divisions and organizations, and between client end-users, programmers and test analysts. Understands client's strategic needs (profitability) and develops high-level client relationships and confidence in the solutions to their automation needs. Provides Subject Matter Expert (SME) advice and experience to clients and management for client initiated requests. Leverages expert knowledge of the complex nature of the client's business to recommend changes to existing systems or external vendor systems. Consults with management to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communication with end-users and reviews other Business Analysts' feedback to ensure systems continually meet the client's expectations. Analyzes complex/escalated problems/issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Leads meetings and discussions.

• Makes recommendations which have significant impact on the technical aspects of projects and programs. Provides strategic guidance and expertise to analyze, interpret, develop and implement intricate business specifications and logical flowcharts that include features and functions from which programmers can create complex technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve potential issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, ex