Clinic Administrative Assistant

PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

Be the "face" of one of our outpatient or hospital facilities-and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under general supervision, follows established company policies and procedures and applies acquired job skills to:

Patient Engagement and Front Desk - Responsibilities may include the following based on location and business need:

• Answering telephone & routing calls to the appropriate person

• Professionally greet all patients and guests.

• Maintain a professional environment at all times. Monitors the reception and waiting areas.

• Distributing incoming mail.

• Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies  and procedures.

• Ensure all aspects of patient confidentiality are maintained at all times

Scheduling and Registration - Responsibilities may include the following based on location and business need:

• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.

  • Prepares medical records for facsimile or mail related to travel, transplant, disability and others.

  • Organizes travel for patients by contacting and providing requested medical records.

  • Coordinates with transient patient paperwork.

  • Coordinates transfer placements and confirmations along with Clinical Manager.

  • Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.

  • Assist with medical appointment referrals and scheduling.

  • Assist with transportation coordination and referrals.

• Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.

• Monthly insurance card scanning

Administrative and Additional Responsibilities - Responsibilities may include the following based on location and business need:

• Setting up and maintaining filing systems and basic databases as applicable.

• Completing forms and reports as required by the various company offices and outside vendors and agencies.

• Preparing purchase orders using the appropriate software application.

• Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.

• Maintaining inventory of the necessary office supplies

• Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc).

• Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data.

• Assemble, file and maintain patient medical records

• Print patient schedule and pull patient charts daily.

• Arrange for package pickup and delivery.

• Assists with month-end repo