Technology Director

About Tipping Point 

Tipping Point finds, funds, and strengthens the most promising poverty-fighting solutions so one day everyone in the Bay Area can prosper. Since 2005, Tipping Point has invested over $475 million in the community to support organizations, advance policies, and develop new ideas to increase economic opportunity. Last year, our investments funded life-changing services in housing, early childhood, education, and employment for more than 100,000 of our neighbors across the Bay Area. Our Board covers 100% of our operating costs, so every dollar donated goes where it’s needed most. Visit www.tippingpoint.org to learn more.

Values

Tipping Point’s core values are at the heart of everything we do and we look for individuals who share our commitments:

• We cultivate community because we know we are more powerful together.
• We practice gratitude.
• We hold ourselves accountable to achieving impact for and with the communities we serve.
• We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities.

Position Overview

The Technology Director leads the vision, strategy, and execution of Tipping Point’s technology ecosystem to maximize organizational efficiency and impact.  This role is both strategic and tactical, overseeing the design, optimization, and responsible evolution of systems that power fundraising, grantmaking, operations, and communications across the organization.

Combining hands-on implementation with oversight of external consultants and a managed service provider (MSP), the Technology Director is responsible for Tipping Point’s highly customized Salesforce instance, website and digital platforms, knowledge management systems, cybersecurity, and core technology infrastructure.

A systems-level thinker and collaborative partner, the Technology Director proactively identifies opportunities to streamline processes, strengthen data integrity, and improve cross-functional workflows.  With the growing prevalence of artificial intelligence, this leader guides the thoughtful and responsible adoption of AI tools to enhance staff effectiveness and organizational performance.

This role serves as Tipping Point’s internal technology champion and reports directly to the Chief Operating Officer, working closely with teams across the organization.

Responsibilities

Technology Strategy + Leadership

• Develop and implement a forward-looking technology strategy aligned with Tipping Point’s mission, values, and strategic priorities.
• Continuously assess organizational needs and recommend scalable, efficient solutions.
• Identify and evaluate emerging technologies, including AI, to improve infrastructure, automate processes, and enhance impact.
• Lead cross-functional technology projects from selection through implementation and adoption.  
• Manage the relationship with Tipping Point’s managed service provider (MSP), including oversight of the technology roadmap, hardware lifecycle, equipment inventory, security protocols, and troubleshooting.
• Strategically engage and manage external consultants to supplement internal expertise.
• Oversee rollout of hardware and software upgrades, ensuring clear implementation plans, stakeholder engagement, and staff adoption.

Salesforce Strategy + Management

• Optimize and steward a complex, highly customized Salesforce environment supporting fundraising, procurement, and grantee management.
• Serve as the organization’s in-house Salesforce expert and primary strategic lead.
• Oversee day-to-day system operations and manage supporting consultants.
• Lead enhancements including custom reports and dashboards, workflow improvements, integrations, connectors, and third-party applications.
• Monitor Salesforce updates and proactively manage system improvements and data integrity.

Technology Administration + Security 

• Oversee system configuration, user roles, security permissions, and workflow rules.
• Serve as primary liaison with technology partners including Salesforce, TechSoup, Box, Klaviyo, Stripe, Classy, and other vendors.
• Partner with the MSP to maintain strong cybersecurity practices, risk mitigation strategies, and data protection standards. 

Website + Digital Systems Management

• Oversee ongoing maintenance, upgrades, and troubleshooting of Tipping Point’s website in partnership with external vendors.
• Ensure effective third-party integrations (e.g., Salesforce, Stripe).
• Manage the technical aspects of email marketing platforms and syste