Customer Service Representative

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

The Quadient Customer Service Representative is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices. Wait, there’s more! These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem solving over the phone, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.

Your role in our future

• Handle incoming calls, emails, and inquiries for district, dealer, and internal customers, ensuring prompt resolution and proper documentation.
• Provide first-call resolution for troubleshooting depot repair equipment models using various software programs.
• Interact professionally with internal and external teams to resolve issues and respond to communications in a timely, clear, and concise manner.
• Exercise judgment and discretion in daily tasks, partnering with managers and team members for efficient and effective work.
• Research and resolve routine requests and customer concerns, providing global support for all Quadient products and services.
• Meet and exceed established call metrics, embrace continuous improvement, and accomplish additional tasks assigned by management.

Your profile

• High School Diploma or equivalent (GED) required with 2-5 years of customer service experience, including 1+ year continuous.
• Ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM+ and 10-key by touch ideal.
• Proficiency in Windows applications (Microsoft Office) and reliable high-speed internet connection (200+ Mbps download / 20+ Mbps upload).
• Ability to work remotely with minimal noise/distractions, consistently producing measurable results.
• Preferred experience: hands-on troubleshooting, leasing and billing with multiple software systems, and familiarity with systems like SAP, Salesforce, and CRM.
• Fluency in 2+ languages is a plus.
• Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Help shape the future of customer communications. Apply now.

#LI-NB1

#LI-Remote

This position has an hourly pay range of:

$14.62-$21.92

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.