Caesars Rewards Supervisor - Full-Time (Planet Hollywood LV)

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of  building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Teammembers of the Caesars family of resort casinos are driven by our Mission,Vision, and Values.  We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day.  Our mission “We inspire grown-ups to play fuels our passion for an exciting guest experience and a rewarding career.  If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.  

The Caesars Rewards Supervisor exercises supervision over the Caesars Rewards Representatives, guaranteeing that all policies, procedures and duties are carried out appropriately. He/she is responsible for the training Caesars Rewards Representatives in their job duties and ensures consistency. This person works to resolve customer conflicts and complaints, using resources and solid decision making skills. Additionally, supervisors also perform Representative duties when not involved in other situations or activities.

Job Functions:

• Provides supervision and support to the Caesars Rewards Representatives.
• Participates in the coordination of promotional responsibilities.
• Updates Caesars Rewards Representatives as to new policies and procedures.
• Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
• Stays informed and aware of all hotel functions and available amenities.
• Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
• Trains all new clerks and acquires the necessary codes and materials the new employee will require.
• Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
• Assists with the events and tournaments.
• Notifies the Manager of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.
• Additional related duties as requested by Management.

Necessary Attributes/Characteristics:

• Ability to communicate in a professional, business like manner.
• Friendly and outgoing personality.

Education/Experience:

• High School diploma or equivalent.
• At least 1 year supervisory experience.
• PC skills, Microsoft applications, CMS, WINet a plus

Working Conditions:

• Fast Paced, moderate to high second-hand smoke, high noise level.

 

 

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.