Hospitality Associate | Full Time

Join Our House 

Mint House offers tailored residential hospitality; Apartment-style hotel, combing the comforts of home with the convenience of a hotel. 

Designed for today’s modern traveler, our apartment-style, tech-enabled spaces are committed to bleisure travelers. Each Mint House property is thoughtfully crafted to reflect a modern aesthetic and sustainable practices, capturing unique charm of each city. Located in vibrant major downtown hubs including New York, Miami, Nashville, Philadelphia, and Dallas, Mint House offers all the essentials for routine living on the road.

Founded in 2017, Mint House has raised approximately $85M from leading venture capital firms including Mohari Hospitality and Revolution Ventures. Discover more about our innovative approach to hospitality at minthouse.com and follow @staymint on Instagram.

 

THE ROLE

Our hospitality team is the face of Mint House serving a frictionless experience to our guests. As a Hospitality Associate, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.

AT MINT HOUSE YOU WILL

• Respond promptly and warmly to guest requests, issues, and inquiries in real-time to ensure a seamless and delightful experience.
• Ensure all guest areas and apartments are well-maintained by inspecting and restocking necessities, verifying the cleanliness and proper functioning of appliances, and performing basic housekeeping duties when needed.
• Master our software systems to assist guests with their stay, manage reservations, and communicate effectively with the team.
• Act as a resource in the field, troubleshooting guest issues and promptly reporting any maintenance concerns during their stay.
• Support ad-hoc projects as assigned by the manager.

 

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests.
• Be the welcoming face of Mint House by greeting guests upon arrival, managing the check-in process, assisting with luggage, and sharing insights about local attractions to ensure an enjoyable and memorable stay.
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay.
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment.
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort.
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively.

WE ARE LOOKING FOR

• A minimum of 2 years of experience working in hospitality operations or customer-facing environment, demonstrating your ability to provide exceptional guest service.
• Spanish bilingual highly preferred.
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends.
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience.
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction.
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment.
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team.
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns.
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences.
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.

Hourly Rate: $18.00 USD 

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our li