Healthcare Customer Support Specialist

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Our Home Care Customer Service Representative is the frontline for Baxter Respiratory Health. Our team is responsible for phone, email, and online interactions with patients, caregivers, healthcare teams, sales, and several internal teams to answer and resolve a wide variety of inquiries during the transition from hospital to home, as well as the Home Care environment.

Your Team:

This team is the "voice of the customer", collecting feedback to drive continuous improvement across the organization. You can expand your knowledge through collaboration with a variety of individuals, exposure to different facets of our respiratory portfolio, and an encouraging leadership team that generates ongoing development.

Baxter’s products and therapies are on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!

What You'll Be Doing:

Our team is responsible for providing accurate, adaptable, and efficient prescription processing, placement of orders, backorder fulfillment, shipping discrepancies, customer returns, customer inquiries, and other customer or patient requests. Setting up new accounts, document service requirements, maintain other records, and prepare customer required reports.

We build relationships with each other to get work done. Building these relationships is easy because we all share common traits of being reliable, ethical, and caring. We lean on our colleagues for their expertise and hold each other accountable. We feel empowered to speak up when there's a new insight or opportunity to improve something. This open dialog builds trust within the team and helps create a better product for our customers.

Our representatives work vigorously to resolve the causes of failure and what appropriate course of action should be taken. The team assigns devices directly to patients, authorizes shipments, as well as return of warranty related issues for all devices and accessories in the Home Respiratory Health portfolio.

From your leaders to your peers, we operate as a team. We are passionate about delivering for our patients and the business. We continue developing digital tools to enable efficiency and support an abundance amount learning and development opportunities.

What You'll Bring:

• 3+ years of progressive experience in a customer service role; healthcare/medical field desirable.

• TIMS, JD Edwards or other third-party billing system experience preferred.

• Experience with Microsoft Office.

• Spanish-speaking skills a plus.

• Digital Literacy.

• Communication Skills.

• Fearless Communicator.

• Attention to Detail.

• Energy & Drive.

• Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated