Senior Executive - Quality Compliance Analyst (FR)

Drive process management rigor to ensure superior service delivery by meeting / exceeding accuracy and related SLAs

• Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance.
• Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders.
• Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels.
• Provide root causes of errors, compliant/escalations and maintain an analysis log  based on audit data and feedback loop.
• Update performance tracking tools (e.g., Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs).
• Participate regularly in calibration exercises to maintain consistency and accuracy in quality measurement.
• Collaborate closely with Trainers, Subject Matter Experts (SMEs), and Operations teams to facilitate team huddles and knowledge sharing sessions.
• Perform transaction processing activities adhering strictly to defined policies and procedures.
• Coordinate and support process improvement initiatives to optimize workflows and quality outcomes.
• Understand and actively participate in baseline activities to maintain operational standards.

• Travel knowledge is mandate- Experience in travel Industry or diploma in travel is mandatory
• GDS experience/knowledge required