Inside Sales/Dispatch

 

 

Job ID:  514063

 

Headquartered in Lexington, Kentucky, the Mountain Companies (comprised of Mountain Enterprises, Mountain Materials, and Mountain Aggregates) have been providing asphalt paving and aggregate services to the state of Kentucky for decades. From concrete construction to asphalt paving and quarry operations, we at the Mountain Companies pride ourselves on the multitude of services we can offer our customers. Privately owned and operated until 2006, the Mountain Companies later joined CRH. By being a part of the CRH family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form CRH. CRH is the number one asphalt producer and paver, the largest aggregates producer and the second largest ready-mix producer in North America. We are also the number four cement producer in North America and a leader in Canada. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

INSIDE SALES: 

• Receive customer phone calls; provide support to outside sales, customers and contractors via phone and in person
• Refer to product specification guides to determine related product uses and applications
• Work closely with outside sales representatives regarding sales promotions and initiatives which require phone contact and follow-up
• Provides customer feedback to management
• Retrieve information for credit department when needed
• Enter or modify sales orders into computer point of sale software
• Attend training, meetings, seminars, and sales meetings as required
• Assist in preparing monthly aggregate demand for internal and external customers
• Work closely with production, outside sales and transportation coordinator to understand the product availability and logistic issues of specific projects
• Check and review all orders assigned before they are shipped against delivery tickets
• Prepare and review daily sales reports and delivery logs
• Process payments and submit necessary daily sales paperwork to AR for processing.
• Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment

DISPATCH:

•  Work with transportation coordinator to facilitate delivery schedules and maintain   customer informed of such schedules
• Ensure drivers are present and ready to load
• Prepares weekly schedule for shipment volume and proactively communicates plan externally to customers and internally with production teams
• Adjust schedule, as needed, to accommodate customer needs
• Proactively communicate job status and product delivery schedule with customers
• Handle large volumes of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing loadout schedule
• Assist transportation coordinator with guiding drivers and all outside haulers, while coordinating with loading crew for next day deliveries
• Understanding of transportation safety requirements
• Work closely with Weighmaster, relaying loadout prioritization and customer demand.
• Back-fill the Weighmaster position as needed during Weighmaster PTO
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed 

Job Requirements

• Experience in transportation or building material industries preferred
• Must have reasonable mathematical abilities
• Proficient in Microsoft Office/Excel, Word, Outlook programs
• Ability to read and understand maps
• Ability to multi-task and be highly organized

• Demonstrated written / oral communication skills
• Ability to effectively manage time and resources
• Ability to interface with peers
• Willing to work flexible, and extended hours, if needed
• High School Diploma or equivalent preferred
• Display a professional and courteous attitude to customers, drivers, hired haulers, co-workers, supervisors, and the general public at all times 

About Mountain Aggregates, Inc. 
Mountain Aggregates, Inc. (A CRH Company) strives to provide the highest product quality and service in the construction industry. The company was formed in 2006 through the acquisition of multiple plants, crews and quarries specializing in aggregates, asphalt, and construction materials. With headquarters in Lexington and operations in Eastern Kentucky markets, Mountain Aggregates prov