CRM Manager, Data Analytics, CRM & Communications (DACC)

Job Title

CRM Manager, Data Analytics, CRM & Communications (DACC)

Agency

Texas A&M University

Department

Office Of Admissions

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we want

Under the general direction of the Associate Director of Data Analytics and CRM, the CRM Manager plays a pivotal role as they are one of several team members responsible for the testing, daily operation, and maintenance of Slate (CRM). Focused on the support of the Graduate and Professional School, this position serves as part of a team that supports admissions, recruitment, and current student efforts within the Undergraduate and Graduate CRM Systems.  This position, a part of the Data Analytics, CRM & Communications (DACC) team, primarily works with the Graduate and Professional School and its constituents in overseeing and implementing technical requirements required to support system stakeholders throughout the student lifecycle, including the support of various application workflows, process automations, event and communication management, portal creation/maintenance and ensuring the integrity of all data files imported in and exported out of Slate.

What you need to know

Salary: $50,162.00 - 64,480.00 (Compensation will be commensurate to selected hire's experience) 

Cover Letter & Resume: A cover letter and resume are strongly recommended

Qualifications

Required Education and Experience:

• Bachelor’s degree or any equivalent combination of education and experience.

• 5 years of project or program management experience, production experience with software application development, and/or System management experience, to include two years of supervisory experience.

Preferred Qualifications: 

• Master’s Degree.

• 4 years of experience in project or program management. 

• Experience implementing a new Slate or other CRM instance.

• Previous experience working in higher education admissions or related field with organizational processes.

• Previous experience with CRM, document imaging software, admissions and/or university software including Technologies Slate and Ellucian Banner.

• Experience with data visualization software (Tableau).

• Familiarity with one or more web and data tools such as HTML, SQL, XML, JavaScript, etc.

• Basic Level Slate Operator Certification.

• Project Management Certificate.

• Detail-oriented approach to program management.

• Ability to function in a deadline- driven environment with multiple projects and programs simultaneously.

• Prior knowledge of Slate CRM, or ability to demonstrate a high aptitude to learn.

​Knowledge, Skills, and Abilities: 

• Must demonstrate a commitment to consultation and cooperation with students, faculty, staff and administrators.

• Must possess strong project management skills, with the ability to lead a team.

• Strong interpersonal and communication skills with the ability to visualize, organize, and provide feedback to Leadership.

• Ability to manage multiple competing priorities at one time.

• Assist with the planning, installation and operation, and effective utilization of multiple software platforms.

• Strong computer skills to include Microsoft Excel, Word, and Outlook.

• Strong verbal and communication skills.

• Must demonstrate the ability to work in a varied environment with a varied population representing various interests and perspectives is essential.

• Ability to multi-task and work cooperatively with others.

Responsibilities  

System Management

• Serves as the technical expert for the Graduate and Professional School Slate CRM System Configuration, ensuring quality management while making required updates to the Gra